Everything we make is built to order for a specific space and specification. That shapes how returns and refunds work, and we would rather be clear about it up front than surprise you later.
Made-to-order items
Because each piece is custom-built to your measurements and choices, it cannot be returned simply for a change of mind, in the same way a tailored suit cannot. This is why we invest so much in the design and approval stage — so you are confident before we cut.
If something is not right
If your commission arrives with a manufacturing fault, is damaged in our delivery, or does not match the specification you approved, tell us within 7 days of installation. We will inspect it and put it right — by repair or remake — at no cost to you.
How we resolve issues
- Contact us with photos and a short description of the problem.
- We arrange an inspection, usually within a few working days.
- Where the fault is ours, we repair or remake the affected part.
- If a fair remedy is genuinely not possible, we discuss a partial or full refund for the affected item.
Deposits
Deposits cover design time and materials ordered on your behalf. If you cancel after we have begun, the refundable portion depends on the stage reached; we will always account for it transparently.
Talk to us first
Most concerns are resolved with a phone call. Reach us on +603-7865 4210 or [email protected] and we will make it right.